Find answers
Explore our knowledge hub and find answers quickly
Copy Trading
Why do you need to rebalance your account?
An account rebalance must be done so that the funds go to the desired account when trading. For example: If you have opened orders and you have deposited funds into your copy trading wallet but have not moved funds to your copy trading accounts, these funds will not be taken into account in your trading.
How to subscribe to the strategy?
To begin please Fund your CopyWallet. Navigate to the Copy Trading Dashboard. Select a trading strategy that meets your needs and click "Copy". Establish a new investment account. Name your investment product, specify the investment amount and leverage. Define limits for loss, profit, and copy ratio.
Review a preview of your investment strategy and confirm your investment. Save your investment account details.
How to become a Provider?
To become a Provider first please fund your CopyWallet and access the Copy Trading Dashboard.
- Publish your strategy by selecting "Publish Strategy" from the menu.
- Choose your trading platform (MT4 or MT5), name your investment product, specify the amount and leverage.
- Save your trading account authorization data.
- If needed, download the trading history from any successful trading account.
- Determine the reward model, minimum deposit, risk management, and allocation type.
- Craft a description to enhance the attractiveness of your investment offer to potential investors.
- Preview your strategy and publish it.
- Authorize your trading account in the trading platform and begin trading!
How to transfer funds to a copy trading wallet?
Transfer funds by accessing the personal area and selecting the Dashboard-Finance-Transfer section. Choose the CopyWallet option to proceed
What are the steps to unsubscribe from a strategy in copy trading?
To unsubscribe, select the strategy located in the right corner and click on it. A trading account will then appear in the left corner. Click on the three dots at the top, and then click "Unsubscribe".
Registration
How to register on the website?
To register, visit the website's homepage and click on "Registration".
- Fill in your personal information on the registration form, including email, country, and password.
- You can also register using Facebook, Google, or Line.
- Enter a partner code if you have one.
- Submit the form and confirm your email by clicking the link sent to you.
- After confirmation, enter your phone number.
- Finally, log in with your email and password.
How to reset your profile password?
- Visit the Authorization form by clicking on the "Forgot password" link here: https://account.weltrade.com/auth/login/forgot
- Enter the email address associated with your account and click "Send." A control code will be sent to your email.
- Retrieve the control code from your email and enter it into the provided form.
- Follow the instructions in the email to set a new password for your account.
Trading accounts
What is account archivation?
The Company reserves the right to archive a Client's trading account if the balance falls below 1 (one) USD/EUR and there has been no activity on the account for 60 calendar days (30 days for Micro accounts). Upon archiving, the funds from the account are transferred to the Safe, and any Credit Bonus associated with it is removed. The Client may recover their trading account by contacting customer support.
How can I recover the password to my trading account?
To reset your password for your trading account, please follow these steps:
- Log in to your personal area and navigate to the "My accounts" section.
- Click on your trading account.
- Go to the "Settings" - "Trading password" section.
- Click on the "Change trading password" and then on the "Forgot password?" link. Confirm your action.
- A letter containing a new trading password will be sent to your email. Please note that your trading account number serves as the login for account authorization.
Financial Questions
How can I deposit funds into my trading account?
To make a deposit go to Finance - Deposit section in personal area: https://secure.weltrade.com/cashbox/operations/deposit
1) Choose the payment system, fill out necessary fields and press continue.
2) Afterwards check the deposit details and proceed
3) At the next step you need to follow the instructions for making deposit.
What are the terms for withdrawals?
All withdrawal orders are processed by the finance department within 30 minutes. Once processed on our end, the payment undergoes further processing by the payment system or processing center. The duration of this processing can vary, ranging from several minutes to several hours, depending on the chosen payment system.
Verification
How long does it take to verify documents?
Documents are usually checked within one business day. Once the documents are verified, you will receive an email notifying you of the verification result.
What if one of the documents was rejected?
If your document has been rejected, please check your email for the reason for rejection. You can then attempt to upload the document again.
Please ensure that the photo of the document is clear, with no cropped edges, and meets the specified requirements.
If your issue is not resolved, please contact us directly via live chat or email us at [email protected].Where and what documents can I upload?
In personal area at "My profile - Settings - Verification" you can upload the following documents:
- a color scanned copy of your passport, ID card, driving license, or international passport.
- a color picture (selfie) of you holding your personal ID or passport, next to a piece of paper with the word "WELTRADE" and the current date.
Please ensure that the document is issued in your name and that your photo on it is in good quality.
Company
What license does your company operate under?
Weltrade is official registered trademark of Systemgates Ltd, a company incorporated at Saint Vincent and the Grenadines with company number 24513 BC 2018 with a registered address at unit Suite 305, Griffith Corporate Centre, PO BOX 1510, Beachmont, Kingstown, Saint Vincent and the Grenadines.
The website is operated and provides content by the following companies:
Systemgates LTD, a company incorporated as IBC in Saint Lucia with company number NO. 2023-00055, registered address at 1st Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia. Company is regulated by the laws of Saint Lucia and is fully capable and eligible to provide all the services (including FX) which are offered on the Website.
Systemgates Ltd, a company incorporated at Saint Vincent and the Grenadines with company number 24513 IBC 2018 with a registered address at unit Suite 305, Griffith Corporate Centre, PO BOX 1510, Beachmont, Kingstown, Saint Vincent and the Grenadines. Company is regulated by the laws of Saint Vincent and the Grenadines and is fully capable and eligible to provide certain services (e.g. CFDs, Cryptocurrencies CFDs, Indexes, Stocks CFDs) which are offered on the Website.
Sofiante LP with company reg. number LP1881 provides content and operates the business, with its registration address at Office 29, Clifton House, Fitzwilliam Street Lower, Dublin 2, Dublin, Republic of Ireland, merchant business location Office 320, Audēju street 15-4, Riga, Latvia, email: [email protected]
Systemgates Limited, Marshall Islands, company reg. number 111207 (former number 099482 in Seychelles Rep.), The registered address of the Company is: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960 provides technology support
Weltrade SA (PTY) LTD, reg. number 2019/334947/07, The Republic of South Africa (RSA). The registered address of the Company is 29 VALERIE CRESCENT, BAGLEYSTON, JOHANNESBURG, GAUTENG, 2192. Authorized by FSCA Financial Service Provider. The License FCP Number 50691.
Not for residents of the USA, Canada, EU, Belarus and Russia and other not-supported (restricted) countries. https://www.weltrade.com/legal/
Which regions does your company support?
We welcome clients from around the globe, with the exception of residents from the USA, Canada, EU, Belarus, Russia, and other countries with limited access.
Tell me about your company?
Weltrade is an international company with 17 years of FX market and online trading experience. It was established in 2006 by a group of professionals with a common interest in international finance and IT. Their mission is to provide transparent and secure Forex trading available to anyone.
In the past few years, Weltrade has been a huge success in serving Forex traders. Our number of active traders around the world surpassed 60 000 in 20+ regions covered. Today, Weltrade offers a wide range of financial instruments, including currency pairs, metals, commodities, and digital currencies.
Promotions
Is there a first deposit bonus available?
Yes, Weltrade offers a Welcome Bonus, providing a fixed bonus on your first deposit of $25 or more. This bonus is available to new clients and can only be claimed once. Depending on the account type, you can receive a 100% bonus (or 50% for SyntX accounts) on your initial deposit. The maximum bonus amount is $500 for Micro, Premium, and Pro accounts, while SyntX accounts have a cap of $200.
To claim the bonus, simply make your first deposit of at least $25 and enter the appropriate promo code during the deposit process. The promo codes are MICRO100 for Micro accounts, PREMIUM100 for Premium accounts, PRO100 for Pro accounts, and SYNTX50 for SyntX accounts. Once applied, the bonus will be credited to your account automatically after finishing deposit process.
Please note that there is a spread requirement to unlock profit withdrawals. The bonus itself cannot be withdrawn but can be used for trading, including during drawdown periods. Full details on eligibility and terms can be found in the WelcomeBonus Client Agreement.
Trading
What is leverage?
General Overview
One of the ways for the banks (or other large financial institution) to make money is to exchange large amounts of one currency into another and then change it back.
For example, EUR vs USD is traded at 1.13457.
A bank has 1,000,000 EUR and sells it at 1.13457 USD per each (gets 1,134,570 USD).
After a while EUR vs USD is traded at 1.13420, so, the bank takes 1,134,570 USD and exchanges them into EUR (and gets 1,000,326.22).Bank's profit here is EUR 326.22(=1,000,326.22-1,000,000)
Usual mortals (retail clients) don't have millions to do the same, so margin trading was introduced, when a user doesn't have to actually HAVE a million to exchange it, he can have a small fraction of it (can be less than 1% of that million).
Leverage and Margin RequirementsThis "fraction" is used as a certain collateral and is the necessary minimum to start trading with this particular volume (1 million in our example). Also it's known as "margin requirements".
In case margin requirements are 1% - it means we need to have only 1% of the volume we want to deal with in our balance.
1% is 1/100, so, "100" here is called "leverage".
The wording is: leverage of 1:100.
Weltrade’s leveragesWe provide our clients with an opportunity to trade hundreds of various assets. As they are different - we provide different leverages for them. For some of them the leverage is so high that the maximum volume of the trade that you want to open can be up to 5000 more than what you have in your balance (you can see it yourself here).
Nevertheless, as trading with high volumes is risky and can lead to significant losses, for some groups of instruments leverage depends on the total volume of your open positions. Here are the details:
More details about trading volume you can find here.
What are margin requirements?
General Overview
One of the ways for the banks (or other large financial institution) to make money is to exchange large amounts of one currency into another and then change it back.
For example, EUR vs USD is traded at 1.13457.
A bank has 1,000,000 EUR and sells it at 1.13457 USD per each (gets 1,134,570 USD).
After a while EUR vs USD is traded at 1.13420, so, the bank takes 1,134,570 USD and exchanges them into EUR (and gets 1,000,326.22).Bank's profit here is EUR 326.22(=1,000,326.22-1,000,000)
Usual mortals (retail clients) don't have millions to do the same, so margin trading was introduced, when a user doesn't have to actually HAVE a million to exchange it, he can have a small fraction of it (can be less than 1% of that million).
Leverage and Margin RequirementsThis "fraction" is used as a certain collateral and is the necessary minimum to start trading with this particular volume (1 million in our example). Also it's known as "margin requirements".
In case margin requirements are 1% - it means we need to have only 1% of the volume we want to deal with in our balance.
1% is 1/100, so, "100" here is called "leverage".
The wording is: leverage of 1:100.More about the leverages that Weltrade provides can be found here.
Trading volume
General Overview
Volume (or turnover) is an essential part of any business as it’s one of the metrics that allows us to evaluate the size of that business.
Turnover of your business can be calculated in units for a period of time (like: every year I sell 1000 of some exchange units, for example, cows).Or it can be calculated in money: every year I sell 1000 cows and each cow costs USD666, then my yearly turnover will be USD666,000.
And if you want to compare your business size with a competitor in Europe, who says his yearly turnover is EUR500,000 you must convert your USD turnover into EUR.
Provided the rate is 1.18 USD per 1 EUR, the size of your turnover in EUR will be 564,406.77 which means you’re bigger than your European rival.
What about trading business?Each asset that you trade in the MetaTrader platform is measured in units. What kind of units - depends on the asset. For shares it will be shares, for FX pairs it will be currency units, for gold it will be ounces etc.
But when you make trades in MetaTrader - you don’t trade in units, you trade in lots (and this is what’s shown in your trading terminal). Lot (or “trading lot) is a standardized quantity of any instrument that makes trading easier: instead of buying 1,000,000 units a currency (a big number with lots of zeros that takes space and can confuse people and lead them to making a mistake), you buy 10 lots (standard lot for currencies is 100,000 units).
In MT5 the details on how much is 1 lot for each instrument can be found if you right click on a symbol in your “Market Watch” window and choose “Specification”.
Here are the ways of talking about your trading volume if you open a 0.01 lot position of some asset:0.01 lot (and that will be your volume in lots)
or
0.01 lot x lot size = some amount of units (and that will be your volume in units)
or
0.01 lot x lot size x 1 unit price in USD (and that will be your volume in USD)
Partner Program
What should I do to become a member of the partner program?
- Register and activate the partner program
- Share refferal link and attract clients
- Get payouts every hour
Where can I find my partner code?
- Log in to your Personal Area.
- Navigate to the "Partner Program" section.
- Look for the section titled "Referral link" and "Referral code."
- Your referral link will be displayed, with the last five digits serving as your affiliate code."
Where can I find my partner commission?
Partner remuneration is automatically credited to your account in the Personal Area every hour.
You can view all commissions for each trading instrument on our website. Visit www.weltrade.com/partners/conditions for more details
Trading Platforms Questions
How to authorize the trading platform?
To authorize your trading account on the platform, follow these steps for MT5 on PC:
- Launch the trading platform 'MT5 by Weltrade.'
- In the 'File' menu, select 'Login to Trade Account.'
- In the login window, enter your account number (login) and password.
- In the 'Server' field, choose 'mt5.dc1.weltrade.com' for a live account and 'mt5demo1.weltrade.com' for demo and contest accounts.
- Check the box labeled 'Keep personal information' in the authorization window to display all authorized accounts in the 'Navigator.'
- After entering all the required data, click 'Login' to proceed
Where can I find trading platforms?
You can download the MT4 and MT5 trading terminals from your personal area's 'Download trading platform' section.
Additionally, we offer a web terminal accessible at https://www.weltrade.com/webterminal/
For those interested in the MT4 multiterminal, it's available for download in your personal area, under the same 'Download trading platform' section: https://secure.weltrade.com/dashboard
Still can't find the answer?
Feel free to contact our support team. We are here to help 24/7.
Choose any convenient for you way to talk:
Weltrade worldwide
Philippines
Colombia
Malaysia
Philippines
Colombia
Malaysia
Thailand
Argentina
Cambodia
Chile
China
India
Indonesia
Kazakhstan
Mexico
Peru